Design Future-ready Quality Learning Centre

This module is part of the NUS-SEED Institute Advanced Certificate in Centre Leadership and Management and has to be taken as part of the Advanced Certificate with the other modules.

For information on the module registration, please email Steven Loo

Course Reference No: TGS-2020507621

Course Objectives

This course aims to inspire leaders to inspect their current ECCE environments to recognise the key trends and the influences of digitalisation in ECCE learning environments.
It equips participants with skills and knowledge to establish quality learning environments and align them to the centre’s philosophy, vision, mission and values; visualise and design the desired future-proof learning environment based on a value-centred approach; and carry out the role of the leader in spearheading change to create quality learning environments.

At the end of the course, participants will be able to:

  • Recognise and keep themselves abreast of current trends and digital influences; and
  • Visualise and design their desired learning environment appropriate for their context, based on values-centric approach.


Day 1
  • Introduction to human-centric design
  • Design thinking and user experience
  • User research methods
  • Introduction to Ethnography
  • Learning journey mapping: touch points and pain points
  • From opportunities to design concepts
  • Value proposition, persona and use context
  • Prototype: from low resolution to high resolution
  • Storytelling in user experience testing
Day 2
  • Customer feedback strategy and analysis
  • Introduction to text analytics and its applications
  • Hands-on workshop
    • Text mining
    • Sentiment analysis
    • Insights and takeaways
  • Mini Team Project
    • Define a Design Challenge of holistic learning experience
    • Apply human-centric approach to collect relevant data
    • Identify and prioritise innovation opportunities
    • Discuss and generate design concepts
    • Prototype and test your design with users


Orange (with Text Mining)


At least two years of working experience as a childcare teacher or manager. Proficient in Advanced Microsoft Excel; and WPLN level 5 in Reading, Listening, Speaking, Writing and Numeracy.

Who Should Attend

Lead Teachers, Senior Lead Teachers, Centre Leaders, Senior Centre Leaders, Curriculum Quality Managers, Childcare Centre Entrepreneurs

Mode of Training



Dr. Guo Lei


Guo Lei is an active educator and researcher in data science, behavioural study and design thinking, with extensive experience in delivering practice-based learning programmes and applied research projects with successful results.

Starting her career in Singapore as a marketing practitioner, Dr Guo worked across manufacturing, entertainment and education industries. She was the Chief Representative in China for a Singapore listed company. She was also responsible for setting up Shanghai Office and promoting executive education programmes for NUS Business School in Greater China market.

With the aspiration of bridging the gap between research and practice, Dr Guo pursued her PhD in the UK, where she worked on large-scale research projects with Cambridge University Service Alliance, BAE Systems and China Mobile.

Dr Guo returned to Singapore and joined NUS as a faculty member in 2011. She has particular experience in tackling complex challenges through applied research and education. She was the Principal Investigator for a series of research projects to inform better public transport policy decisions. She consults local and overseas corporate clients on data analytics, user experience design and service innovation. Dr Guo teaches executive programmes of Data Analytics and Design Thinking at NUS. She has a passion for engaging and inspiring working professionals at all levels by applying the theory to real world business applications.

Dr Guo holds a PhD in Marketing from University of Exeter, an MBA from University of Adelaide and a BA in Literature from Beijing Normal University.




2 Days
9.00am to 5.30pm


National University of Singapore
University Town

International Participants


Incl. GST

Singapore Citizens
(39 yrs old or younger) 


Singapore PRs


Incl. GST

Singapore Citizens
(40 yrs or older)


Incl. GST

Enhanced Training Support for SMEs


Incl. GST

Sign Up Now

Fees & Fundings

Singapore Citizen1
39 years old or younger
Singapore Citizen1
40 years or older eligible for MCES2
Singapore PRs Enhanced Training
Support for SMEs3
Full Programme Fee S$1,900.00 S$1,900.00 S$1,900.00 S$1,900.00 S$1,900.00
SSG Funding
(Refer to Funding Page for Claim Period)
- (S$1,330.00) (S$1,330.00) (S$1,330.00) (S$1,330.00)
Nett Programme Fee S$1,900.00 S$570.00 S$570.00 S$570.00 S$570.00
7% GST on Nett
Programme Fee
S$133.00 S$39.90 S$39.90 S$39.90 S$39.90
Total Nett Programme
Fee Payable, Incl. GST
S$2,033.00 S$609.90 S$609.90 S$609.90 S$609.90
Less Additional Funding if Eligible Under Various Scheme - - (S$380.00) - (S$380.00)
Total Nett Programme Fee, Incl. GST,
after additional funding from the various funding schemes
S$2,033.00 S$609.90 S$229.90 S$609.90

Learners must fulfill at least 75% attendance and pass all assessment components, to be eligible for SSG funding.

  1. All self-sponsored Singaporeans aged 25 and above can use their $500 SkillsFuture Credit to pay for the programme. Visit to select the programme. 
  2. Mid-Career Enhanced Subsidy (MCES) - Singaporeans aged 40 and above may enjoy subsidies up to 90% of the programme fee. 
  3. Enhanced Training Support for SMEs (ETSS) - SME-sponsored employees (Singaporean Citizens and PRs) may enjoy subsidies up to 90% of the programme fee. Click Here for more information. 
  4. Eligible organisations (excluding government entities) may apply for the absentee payroll funding for Singaporean/permanent resident participants attending the programme during working hours. The absentee payroll funding is computed at 80% of hourly basic salary capped at $4.50 per hour or $7.50 per hour for SME. For more information, visit Enterprise Portal for Jobs & Skills
  5. Eligible individuals may apply for training allowance capped at $6/hr under the WSS scheme, visit- WSG for more information..
  6. NTUC Training Fund (SEPs) – All self-employed (i.e. freelancers and sole-proprietors-with-no-employee) Singaporeans and Permanent Residents are eligible to apply for the NTUC Training Fund (SEPs) from NTUC’s Employment and Employability Institute (e2i). Click here for more information.
NTUC members enjoy 50% of the unfunded course fee support for up to $250 each year for courses supported under UTAP (Union Training Assistance Programme). Terms and Conditions apply. Please visit
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19 April 2021