Chatbot Development Begins With Me

Course Reference No:
TGS-2021002739 (Classroom Learning)
TGS-2020501972 (Synchronous e-Learning)


Master the tools to build a useful chatbot service on your website. Take customer service to the next level with this beginners chatbot course in Singapore.

Course Objectives

Chatbots on the mobile phone or web site are becoming a popular method to interact and service an organisation’s customers. This 1-day programme will enable you to build a basic Chatbot with no programming requirement. It is designed for organisations wanting to build and launch a Chatbot service on their web or as a mobile service.

At the end of the course, participants will be able to:

  • Understand the tools and landscape of the Bot ecosystem
  • Build a basic FAQ Bot for an organisation
  • Deploy the Bot into a website or integrate with a Bot channel such as Skype, Webchat or Slack
  • Handle technical queries the capabilities to build a useful and relevant Chatbot system.
  • Use an online and comprehensive Chatbot system to quickly develop and deploy a real conversation style FAQ Chatbot system at minimal costs.


  • Bots 101
    • Introduction
    • Understanding Types of Bots (Breakout)
    • Lab: Developing a Confirmation Bot
    • Exercise: Develop a Yelling Bot
  • Principles of Bot Design (Breakout)
  • Tools/Frameworks
  • Google Dialogflow
  • Lab: Dialogflow Walkthrough
  • Lab: Training and Testing Dialogflow
  • Dialogflow Deep Dive (Hands-on)
  • Overview
  • Key Concepts
  • Intents, Entities and Dialog Control
  • Making your Bot Available: Integrations
  • Lab: Dialogflow with Knowledge Connectors
  • Lab: Web Integration with Dialogflow
  • Lab: Telegram Integration with Dialogflow
  • Mini-Project: Build Your Own Intelligent Bot (For Application of Concepts)
  • Q & A



Note: It is COMPULSORY for participants to have a Google Account and Telegram Account set up, and with Google Assistant installed in their mobile phones in order to attend this course.


Preferably with experience in Python and Google Cloud AI

Who Should Attend

Software Engineers, Programmers, Business Analysts, Data Analysts, Frontline Staff, Customer Service Officers

Mode of Training

On-campus or Online (Live)


Mr. Kumar Sambhav


Kumar Sambhav is an HPC Specialist with NUS Information Technology. He is a member of the Research Computing team which provides high performance computing resources and software consulting support to the wide NUS research community. He is a Big Data Subject Matter Expert and an AI enthusiast with experiences ranging from leading mid-size technical teams to running start-ups.

Kumar has been working since 2011, in varied roles, for Big Data, Data Analytics and AI centric projects. He has worked as Software Consultant for 3 years managing highly critical financial data pipelines and reporting/visualization systems and has been rated “Star Performer” for his contributions to the projects he undertook. He is an AlumNUS and graduated from Institute of Systems Science in 2016 with a Master of Technology (Software Engineering) degree.

Kumar has been teaching in various programs ever since he started working. He has taught subjects on a wide spectrum ranging from basic Software Engineering to Artificial Intelligence practices. Most recently, he has been teaching Machine Learning in Practice to NUS students as a Design Your Own Module course. He is really fond of digital assistants and focusses a lot of his research on developing new and better chatbots.


12 Nov 2021


1 Day
9.00am to 5.30pm


National University of Singapore
University Town

International Participants


Incl. GST

Singapore Citizens
(39 yrs old or younger) 


Singapore PRs


Incl. GST

Singapore Citizens
(40 yrs or older)


Incl. GST

Enhanced Training Support for SMEs


Incl. GST

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Fees & Funding

Singapore Citizen1
39 years old or younger
Singapore Citizen1
40 years or older eligible for MCES2
Singapore PRs Enhanced Training
Support for SMEs3
Full Programme Fee S$850.00 S$850.00 S$850.00 S$850.00 S$850.00
SSG Funding
(Refer to Funding Page for Claim Period)
- (S$595.00) (S$595.00) (S$595.00) (S$595.00)
Nett Programme Fee S$850.00 S$255.00 S$255.00 S$255.00 S$255.00
7% GST on Nett
Programme Fee
S$59.50 S$17.85 S$17.85 S$17.85 S$17.85
Total Nett Programme
Fee Payable, Incl. GST
S$909.50 S$272.85 S$272.85 S$272.85 S$272.85
Less Additional Funding if Eligible Under Various Scheme - - (S$170.00) - (S$170.00)
Total Nett Programme Fee, Incl. GST,
after additional funding from the various funding schemes
S$909.50 S$272.85 S$102.85 S$272.85

Learners must fulfill at least 75% attendance and pass all assessment components, to be eligible for SSG funding.

  1. All self-sponsored Singaporeans aged 25 and above can use their $500 SkillsFuture Credit to pay for the programme. Visit to select the programme. 
  2. Mid-Career Enhanced Subsidy (MCES) - Singaporeans aged 40 and above may enjoy subsidies up to 90% of the programme fee. 
  3. Enhanced Training Support for SMEs (ETSS) - SME-sponsored employees (Singaporean Citizens and PRs) may enjoy subsidies up to 90% of the programme fee. Click Here for more information. 
  4. Eligible organisations (excluding government entities) may apply for the absentee payroll funding for Singaporean/permanent resident participants attending the programme during working hours. The absentee payroll funding is computed at 80% of hourly basic salary capped at $4.50 per hour or $7.50 per hour for SME. For more information, visit Enterprise Portal for Jobs & Skills
  5. Eligible individuals may apply for training allowance capped at $6/hr under the WSS scheme, visit- WSG for more information..
  6. NTUC Training Fund (SEPs) – All self-employed (i.e. freelancers and sole-proprietors-with-no-employee) Singaporeans and Permanent Residents are eligible to apply for the NTUC Training Fund (SEPs) from NTUC’s Employment and Employability Institute (e2i). Click here for more information.
NTUC members enjoy 50% of the unfunded course fee support for up to $250 each year for courses supported under UTAP (Union Training Assistance Programme). Terms and Conditions apply. Please visit
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27 July 2021